Privacy Policy

Who we are

Musty Creative Media is a creative agency and media production company based in Kampala, Uganda. For the personal information described in this policy, Musty Creative Media is the data controller.

Privacy enquiries may be sent to m.mukhtar@mustymedia.com.

Information we collect

We collect information you choose to give us when you contact us, request a quotation, discuss a project or otherwise communicate with our team.

• Your name, organisation, role and contact details.
• Project briefs, budgets, schedules and other enquiry details.
• Correspondence and records of our communications.
• Information required to prepare proposals, contracts, invoices or deliver commissioned work.
• Limited technical information needed to keep the website secure and operating reliably.

How we use your information

• To respond to enquiries and take steps toward entering into a contract.
• To plan, manage and deliver creative and production services.
• To administer contracts, payments, records and client relationships.
• To protect our website, business, clients and legal rights.
• To meet legal, regulatory, accounting and reporting obligations.
• To send marketing communications only where permitted and with an easy way to opt out.

Our lawful grounds

We process personal information with your consent, when necessary to respond to your request or perform a contract, to comply with a legal obligation, or for a legitimate business purpose that does not override your rights. Where consent is the basis, you may withdraw it at any time.

Sharing and international processing

We do not sell personal information. We may share it only with trusted personnel, professional advisers, production partners and service providers who need it to support our work, or where disclosure is required by law. Some website or business service providers may process data outside Uganda. Where this occurs, we take reasonable steps to require appropriate protection consistent with applicable law.

Retention and security

We keep personal information only for as long as it is reasonably required for the purpose collected, our professional records, contractual needs and legal obligations. We use appropriate organisational and technical safeguards, while recognising that no internet transmission or storage system can be guaranteed completely secure.

Your rights

Subject to applicable law, you may ask to access, correct, update or delete your personal information; object to or restrict certain processing; withdraw consent; or ask about information shared with third parties. We may need to verify your identity before acting on a request.

Children, links and updates

Our website is intended for a general business audience and is not designed to collect personal information directly from children. The website links to third-party platforms whose privacy practices are controlled by those providers. We may update this policy when our services, technology or legal duties change, and will post the revised effective date here.

Questions and complaints

Contact us first at m.mukhtar@mustymedia.com so we can address your concern. You may also contact Uganda’s Personal Data Protection Office if you believe your data-protection rights have been infringed.